POLÍTICA DE CANCELACIONES

Cuando Mêlée Travels cancela el viaje, o sea el organizador

Os devolveremos la cantidad integra del importe de la reserva. Aunque en caso de que la cancelación sea por fuerza mayor, se podrán ofrecer bonos compensatorios por el importe de la reserva.

Esto queda siempre sujeto a cualquier normativa del momento que pueda ser aplicada por la administración del estado, como son las nuevas normativas por la COVID-19.

 

 

Cuando canceláis vosotros el viaje, o sea el cliente o consumidor:

 

Cuando Mêlée Travels actúa como organizador y responsable directo del viaje:

Gastos de anulación:

  • Tres meses antes del embarque, sin gastos de anulación para el producto plaza a plaza. Para el producto para grupos privados, “Crewed”, los gastos de anulación repercutidos por los proveedores locales contratados por Mêlée Travels para la realización del viaje, en caso de que los hubiera.

 

  • Entre dos y tres meses antes del embarque, 30% gastos de la reserva para el producto plaza a plaza. Para el producto para grupos privados, “Crewed”, los gastos de anulación repercutidos por los proveedores locales contratados por Mêlée Travels para la realización del viaje, en caso de que los hubiera.

 

  • Entre uno y dos meses antes del embarque, 50% gastos de la reserva para el producto plaza a plaza. Para el producto para grupos privados, “Crewed”, los gastos de anulación repercutidos por los proveedores locales contratados por Mêlée Travels para la realización del viaje, en caso de que los hubiera.

 

  • Un mes o menos antes del embarque, 100% gastos de la reserva para producto plaza a plaza. Para el producto para grupos privados, “Crewed”, los gastos de anulación repercutidos por los proveedores locales contratados por Mêlée Travels para la realización del viaje, en caso de que los hubiera.

 

Gastos de gestión:

  • Los generados del tiempo de trabajo usado en realizar la reserva.

 

 

Cuando Mêlée Travels no actúa en primera persona, como organizador y vendedor del viaje, y solamente actúa como mediador entre el cliente y el proveedor final en la contratación de unos servicios:

Se entiende contratación de aviones, hoteles, alquiler de coches, alquiler de embarcaciones, excursiones, transportes, etc.

Gastos de anulación:

Los gastos de anulación repercutidos por los proveedores de los servicios contratados por el cliente.

 

Gastos de gestión:

Los generados del tiempo de trabajo usado en realizar la reserva.

 

 

Cancelaciones por la COVID-19:

Se permite a las agencias de viaje que han cancelado algún producto propio, en que son organizadores y responsables directos del viaje, a causa de la COVID-19, a realizar bonos a los clientes por la cantidad pagada de la reserva del viaje.

Dichos bonos se podrán utilizar en el plazo de un año desde la conclusión del estado de alarma. En caso de no utilizarse durante ese periodo, el consumidor, o sea vosotros, podréis ejercer el derecho de reembolso. Ver Real Decreto-ley 11/2020, de 31 de marzo.

PREGUNTA A NUESTRO EXPERTO

Con más de 25.000 millas bajo la quilla, he navegado en muchas zonas del mundo buscando las mejores travesías.
En Mêlée Travels te quiero mostrar todo lo que aprendí y descubrí de esos lugares mágicos que el mar nos ofrece.

Joan

organizador-joan

TE ESPERAMOS A BORDO

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Comentarios en Google

Maite GonzalezMaite Gonzalez
09:11 04 Nov 23
Brilliant!! Wonderful experience, on the Costa Esmeralda, it was my first time...and I will repeat, Joan, a super capiHe gives you a lot of security and is a professionalAnd Anita pampered us a lot with her dishes and her company, and the super group.And the journey both on sea and on landIt felt short, what a feeling of freedomI recommend it 💯
CARMELA GonzalezCARMELA Gonzalez
22:49 24 Sep 23
Very good navigation!
Adria ComosAdria Comos
13:37 24 Sep 23
Great experience! Experienced captain and great assistant (great cook). Vacation taken advantage of 100%! 👍
Marta MMarta M
13:57 21 Sep 23
Wonderful experience, good organization and visits to very beautiful places. We returned delighted from the Croatian Islands!
Francesc HernanzFrancesc Hernanz
15:42 20 Sep 23
Costa Esmeralda, dream destination. Joan, the best possible boss. Having a cook included has no name, it is a quantum leap in comfort. And the quality of the cooking was spectacular. All of this made us spend an unforgettable week and made a very beautiful human cone. Thank you Joan and Anita!!
Mónica SMónica S
10:05 20 Sep 23
An experience out of ten! It couldn't have gone better... the boat, the company, the skipper... it wasn't the first time I'd done this type of trip but it was the first time with Mêlée and it has been the best by far. Thank you Joan for your patience and I hope to meet again on a new adventure.
An experience to repeat. I have made a trip with a friend through Ibiza and Formentera and we have been more than satisfied. First of all, the professionalism and formality shown by the staff. From the first moment, they informed us of the details of the trip, being totally clear and transparent with the conditions of the trip. Secondly, the skipper of the boat, Joan, has been charming, not only in his work, but also as a person. He has been very kind and close, worrying about the well-being and safety of all the crew members. He knows the area in which he navigates perfectly and always has alternatives to anchor if the sea conditions are somewhat adverse. All this so that customers can make the most of the experience. Thirdly, the rest of the crew group has been a pleasure. We have gotten along very well and we have created a very good atmosphere on board. Finally, the area in which we have sailed and the experiences we have had (such as sunrises, sunsets, dinners on the mainland or activities such as snorkeling or paddle surfing) have made a week seem like two days.I recommend this company and this captain 100%. I'll sail with them again!
Conchi blancoConchi blanco
14:04 02 Sep 23
Thank you Joan, this experience has been like a dream come true.In love with the color of the waters of Ibiza/Formentera. I think that everyone should live this experience with Mêlée Travels. It has been a fascinating adventure and difficult to match.We have enjoyed the most beautiful sunrises and sunsets we have ever seen, with a full moon included, unforgettable!Sailing and feeling the wind while watching the dance of the sails or diving in front of more idyllic beaches is a wonder that is very difficult to describe.I made the journey with a friend and when I got there I met wonderful people.It has been a trip of 10 in all aspects.100% recommended.Thank you very much for everything Joan, I will repeat for sure!
Luis RamirezLuis Ramirez
11:51 02 Sep 23
Joan thank you, from my experiences at sea this one already has a hole in my heart. Both the human group that got on that boat last Saturday and you have managed to make these days a wonderful adventure. Count on this sailor for more. Hug
David PonsDavid Pons
17:40 26 Oct 22
Our experienced Skipper advised us and took us to amazing spots
alicia suárezalicia suárez
10:07 29 Sep 22
Hello Joan, we loved the boat, it was super careful, and the crew was super charming all the time with us. The meals were abundant and delicious, they treated us like royalty and it was the best ship we could have been on. It's great that you offer it on your page. Thank you so much for everything.
Miguel CidMiguel Cid
22:16 08 Aug 20
An unforgettable experience! And an excellent sailor 🙂 Both the beaches in Mallorca and the excursion we did were great.We will repeat !!
Olga RoaOlga Roa
12:27 29 Jan 20
Our first time was two summers ago, through the Greek islands, an unforgettable experience, to be repeated.Joan's perfect organization and management, in addition to her advice
I did a trip through the Kornatti islands with Mêlée travels. The sea is calm (for beginners it is ideal) and with unforgettable sunrises. We were also lucky to have Joan as a skipper who, in addition to his duties, has the added bonus of close personal treatment and explains navigation keys to you, making the experience more enriching. Totally recommended and repeatable
Alberto M.Alberto M.
16:16 04 Feb 19
Great Experience with the whole team on Board. I spent 1 week some years ago sailing along Croatia Islands coast with Joan and his wife and it was a very nice experience. The boat, the crew, the views, the stories and memories will be with me forever. Thanks to Joan for being our Captain and I deeply encourage new travelers to sail the Sea with Melee Travels. I sure will do it again. Highly recommended.
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