Cancellation Policy

When Mêlée Travels cancels the trip, i.e. the organizer

We will refund the full amount of the reservation. However, if the cancellation is due to force majeure, we can offer compensatory vouchers for the amount of the booking.

This is always subject to any current regulations that may be applied by the state administration, such as the new regulations by COVID-19.

When you cancel the trip, i.e. the customer or consumer:

When Mêlée Travels acts as organiser and direct responsible for the trip:

Cancellation fees:

Three months prior to embarkation, with no cancellation fees for the "Crewed" product. For the product for private groups, "Crewed", cancellation fees charged by the local suppliers contracted by Mêlée Travels for the implementation of the trip, if any.

Between two and three months prior to embarkation, 30% booking fees for the seat-to-place product. For the product for private groups, "Crewed", the cancellation fees charged by the local suppliers contracted by Mêlée Travels for the implementation of the trip, if any.

Between one and two months prior to embarkation, 50% booking fees for the seat to seat product. For the product for private groups, "Crewed", the cancellation fees charged by the local suppliers contracted by Mêlée Travels for the implementation of the trip, if any.

One month or less before embarkation, 100% booking fees for the product on a seat by seat basis. For the product for private groups, "Crewed", cancellation fees charged by the local suppliers contracted by Mêlée Travels for the implementation of the trip, if any.

Management fees:

Those generated from the working time used to make the booking.

When Mêlée Travels does not act in the first person, as organiser and seller of the trip, and only acts as a mediator between the client and the final supplier in the contracting of services:

This includes airline tickets, hotels, car hire, boat hire, excursions, transport, etc.

Cancellation fees:

The cancellation costs charged by the providers of the services contracted by the client.

Management fees:

Those generated from the working time used to make the booking.

Cancellations by COVID-19:

Travel agencies that have cancelled any of their own products, where they are the organisers and directly responsible for the trip, because of COVID-19, are allowed to issue vouchers to customers for the amount paid for the trip booking.

These vouchers can be used within one year of the end of the state of alert. If they are not used within this period, the consumer, i.e. you, may exercise the right of reimbursement. See Royal Decree-Law 11/2020 of 31 March.

ASK OUR EXPERT

I'm so excited to share my journey with you! After sailing more than 25,000 miles and exploring countless parts of the world. I'm thrilled to bring
you Mêlée Travels. I'll be sharing all the amazing insights and discoveries I've made about the magical places the sea has to offer.

Joan

(0034) 654 019 164

info@meleetravels.com

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Reviews on Google

Blanca

2 years ago

First trip he made and I am left wanting more. Everything great

Javier Ruiz-Calderón Martin de la Hinojosa

2 years ago

I booked a gulet trip in Turkey through them and everything has been wonderful. 100% highly trustworthy and professional agency. Highly recommended

Ma Carmen Fernández

2 years ago

We are a family of 7 people, we have done a sailing trip through Croatia for seven days this summer of 2024
The trip has been a fantastic experience, combining sailing and discovering wonderful beaches and bays during the day with visits to the cities in the afternoons and nights (Vis, Hvar, Korcula, Stari Grad, Split and Trogir). All of this advised by our wonderful boss, Pave.
Without a doubt, I would like to thank Joan Nogueron, from the Melee Travels Agency, for the organisation, advice and advice that made this trip a success.
Thank you for everything, we will surely repeat in another destination

Alba Forteza López

2 years ago

I managed a trip to Türkiye by gulet with Mêlée Travels and I couldn't be happier. Joan is super professional, at all times she informed me about the trip, route and characteristics of the trip in a very accessible way. Thank you very much for everything, thanks to you it has been an unforgettable trip. Trustworthy agency, I will recommend everything I can!!!

Marta CR

2 years ago

The trip itself has been good, for the places we have been able to enjoy and without a doubt for the company, but we would not repeat with this company, we had chosen precisely this one based on the comments and in our case they have not adjusted to reality.
- Poor food, it had the feeling of being in a camp, with a daily pasta menu with very basic preparations, the breakfasts were also very scarce. Luckily in port we were buying bread and pasta ourselves so we could have a proper breakfast. We already know that the cook who usually makes the voyage failed and the new one was not used to those tasks on a ship, but I believe that we passengers should not pay for these inconveniences. The same thing refers to the disorder and lack of cleanliness in the kitchen. Thank Lucia and Lourdes, two crew members who took charge of the kitchen and solved much of the problem.
- All week without air conditioning due to a breakdown. We are in the month of July and it was really overwhelming to sleep in the port with so much heat at night.
Finally, this is a trip of high economic value and we consider that we should have received better attention from MeleTravels, by exposing the problems we have encountered, everything has been missed without assuming any fault.

Maite Gonzalez

3 years ago

Brilliant!!! Wonderful experience, on the Costa Smeralda, it was my first time...and I will repeat, Joan, a super capi
He gives you a lot of security and is a professional
And Anita pampered us a lot with her dishes and her company, and the super group.
And the journey both on sea and on land
It felt short, what a feeling of freedom
I recommend it 💯

CARMELA Gonzalez

3 years ago

Very good navigation!

Adria Comos

3 years ago

Great experience! Experienced captain and great assistant (great cook). Vacation taken advantage of 100%! 👍

Marta M

3 years ago

Wonderful experience, good organization and visits to very beautiful places. We returned delighted from the Croatian Islands!

Iker Garosi

3 years ago

I have already travelled with Melee Travels to Croatia and Greece. This year it was Sardinia, and everything was great as always: the organisation, the boat, the company, the skipper Joan, and Anita the cook. I'm already thinking about where to go next year!!!!

Francesc Hernanz

3 years ago

Costa Esmeralda, dream destination. Joan, the best possible boss. Having a cook included has no name, it is a quantum leap in comfort. And the quality of the cooking was spectacular. All of this made us spend an unforgettable week and made a very beautiful human cone. Thank you Joan and Anita!

Monica S

3 years ago

An experience out of ten! It couldn't have gone better... the boat, the company, the skipper... it wasn't the first time I'd done this type of trip but it was the first time with Mêlée and it has been the best by far. Thank you Joan for your patience and I hope to meet again on a new adventure.

Leybi Hernandez

3 years ago

A unique, dreamlike experience, sailing through paradisiacal places with turquoise seas, the sea breeze, the sun gilding your face?

With Joan, the experienced skipper at the helm, taking care of your safety and every detail, it is certainly worth repeating again and again.

A thousand thanks!

Mª del Mar Cobeña Ruiz-Lopera

3 years ago

An experience to repeat. I have made a trip with a friend through Ibiza and Formentera and we have been more than satisfied. First of all, the professionalism and formality shown by the staff. From the first moment, they informed us of the details of the trip, being totally clear and transparent with the conditions of the trip. Secondly, the skipper of the boat, Joan, has been charming, not only in his work, but also as a person. He has been very kind and close, worrying about the well-being and safety of all the crew members. He knows the area in which he navigates perfectly and always has alternatives to anchor if the sea conditions are somewhat adverse. All this so that customers can make the most of the experience. Thirdly, the rest of the crew group has been a pleasure. We have gotten along very well and we have created a very good atmosphere on board. Finally, the area in which we have sailed and the experiences we have had (such as sunrises, sunsets, dinners on the mainland or activities such as snorkeling or paddle surfing) have made a week seem like two days.
I recommend this company and this captain 100%. I'll sail with them again!

Conchi Blanco

3 years ago

Thank you Joan, this experience has been like a dream come true.
In love with the colour of the waters of Ibiza/Formentera. I think that everyone should live this experience with Mêlée Travels. It has been a fascinating adventure and difficult to match.

We have enjoyed the most beautiful sunrises and sunsets we have ever seen, with a full moon included, unforgettable!
Sailing and feeling the wind while watching the dance of the sails or diving in front of more idyllic beaches is a wonder that is very difficult to describe.
I made the journey with a friend and when I got there I met wonderful people.
It has been a trip of 10 in all aspects.
100% recommended.
Thank you very much for everything Joan, I will repeat for sure!

Luis Ramirez

3 years ago

Joan thank you, from my experiences at sea this one already has a hole in my heart. Both the human group that got on that boat last Saturday and you have managed to make these days a wonderful adventure. Count on this sailor for more. Hug

David Pons

4 years ago

Our experienced Skipper advised us and took us to amazing spots

Patricia Romo

4 years ago

I recommend booking with Melee Travels 100%. The boat that Joan found for us was from 2022 – brand new, with beautiful finishes – and we didn’t have a single problem all week. To be honest, we were really pleased to have chosen such a new boat; I’d definitely recommend it if you want to enjoy the experience to the full and avoid any issues during the week. The boat company’s manager, Michael, was absolutely brilliant – I’d give him 10 out of 10. He helped us a great deal throughout the whole trip and was in constant contact with our skipper. He booked scooters for us on the islands, reserved tables for dinner at restaurants and gave us loads of recommendations for things to do on each island. Our skipper, Michael, was also fantastic. He gave us plenty of advice too, was very careful about the weather and the waves, and handled the boat with great care. The manager of the supplier told us he had no idea how we’d managed to get such a good price for such a new boat! Thank you so much for all your hard work, Joan! Thanks for everything! We couldn’t have done it without you. We had a dream honeymoon.

v1ct Cn

4 years ago

It has been a dream to be able to see the sunrise in the middle of the sea, to reach deserted coves or islands that can only be reached by boat, the Greek islands are a wonder of nature and we have been able to discover them in the best company. I only hope to be able to repeat soon!
Victoria

alicia suarez

4 years ago

Hello Joan, we loved the boat, it was super careful, and the crew was super charming all the time with us. The meals were abundant and delicious, they treated us like royalty and it was the best ship we could have been on. It's great that you offer it on your page. Thank you so much for everything.

Martagp18

4 years ago

It was an incredible experience, thanks to the agency and the brilliant itinerary. He gave us advice on other places to visit; we trusted him and we loved it.

Thank you very much for everything, I'm sure we will repeat the experience 🙂

Carol Gonzalez

4 years ago

The experience has been unforgettable. Joan is not only an excellent, professional, friendly and discreet skipper, but he also tailors the trips to suit the passengers’ needs. He also offers you the option of extending your trip, with pre-cruise stays (in our case, Athens) and post-cruise stays (in our case, Corfu) at hotels that are very well chosen in terms of both location and value for money.
Three couples have gone to the Ionian Islands, and we’re absolutely delighted!!!!

Miguel Cid

6 years ago

An unforgettable experience! And an excellent sailor 🙂 Both the beaches in Mallorca and the excursion we did were great.
We will repeat!

Ingrid

6 years ago

This year I am repeating with them so it couldn't have been better the first time! A different kind of holiday as a "cabin boy trainee", spectacular scenery and very well organised.

Raquel Aparicio

6 years ago

I had never travelled on a sailing boat before and it was a truly unique experience. The crossing, the atmosphere inside the boat and the organisation of the route made it an unforgettable trip.

Olga Roa

7 years ago

Our first time was two summers ago, through the Greek islands, an unforgettable experience, to be repeated.
Joan's perfect organisation and management, in addition to her advice

Manuel Valentin Cerezo Garcia

7 years ago

I did a trip through the Kornatti islands with Mêlée travels. The sea is calm (for beginners it is ideal) and with unforgettable sunrises. We were also lucky to have Joan as a skipper who, in addition to his duties, has the added bonus of close personal treatment and explains navigation keys to you, making the experience more enriching. Totally recommended and repeatable

Cristian Viladoms

7 years ago

It has been a fantastic experience. We have sailed and enjoyed the islands of Croatia. The children had a great time. We have learned a lot and the patience of Joan, his kindness and ease of treatment, great. I would recommend him to everyone without the slightest doubt. Everything was perfect!

ana isabel oliva montero

7 years ago

It has been an unforgettable experience, both for the company and for the landscapes and colours seen. I never get tired of looking at the photos because it has been a real visual spectacle.
I look forward to more crossings with you, a pleasure.

Alberto M.

7 years ago

Great Experience with the whole team on Board. I spent 1 week some years ago sailing along Croatia Islands coast with Joan and his wife and it was a very nice experience. The boat, the crew, the views, the stories and memories will be with me forever. Thanks to Joan for being our Captain and I deeply encourage new travelers to sail the Sea with Melee Travels. I sure will do it again. Highly recommended.

All comments on GOOGLE.